2023/04/25 11:25
《Policy for Overseas Purchases, Delivery, and Returns/Exchanges》
■About Payment Billing Date■
- About Payment -
・Amazon Pay
・PayPal
・PayPal
＜Amazon Pay＞
Based on the terms of Amazon Pay.
It depends on the closing date and contract details of the credit card registered with Amazon Pay. Please check with your credit card company or Amazon.co.jp.
＜PayPal＞
Please visit their PayPal website for further clarification on payment options.
Payment will be confirmed at the time of ordering the product.
* Limited to those who have a PayPal account.
(Please note: For system reasons, bank transfers can also be selected but will be considered invalid.)
■Shipping Date and delivery area■
The exact shipping cost will be reflected on the checkout screen after adding to the cart. Areas not covered by shipping cannot be checked out on the system.
All products will be shipped by "EMS".
Estimated processing and shipping time is 7-14 business days.
Please note that we do not accept delivery date specifications.
Delivery may be delayed in the following cases:
Delayed delivery due to weather, traffic, etc.
Delayed delivery due to circumstances in other countries.
However, EMS has suspended the acceptance of some international mail due to the worldwide spread of the new coronavirus infection.
Customers who wish to ship overseas may place an order, but if EMS shipping has not resumed in the country where they wish to ship, It cannot be shipped until shipping is resumed.
In addition, please note that the delivery of international mail undertaken may be delayed due to the ongoing reduction of airmail to each country / region.
Please see below for all details.
https://www.post.japanpost.jp/int/information/index_en.html
Customers who wish to ship overseas may place an order, but if EMS shipping has not resumed in the country where they wish to ship, It cannot be shipped until shipping is resumed.
In addition, please note that the delivery of international mail undertaken may be delayed due to the ongoing reduction of airmail to each country / region.
Please see below for all details.
https://www.post.japanpost.jp/int/information/index_en.html
*For overseas delivery, free shipping is not eligible. (Calculated per kg.)
We do not ship electronic products (battery-powered products, etc.) overseas.
In addition, we may not be able to ship items that may be prohibited by the destination country.
About Customs Duties
Customer is responsible for any international customs duties, taxes, fees incurred.
Customs duties are not included in the listed price of the item.
■Notes on Refund and Returning Goods■
We do not accept returns or exchanges of items shipped overseas for reasons attributable to the customer (e.g., "the product does not match the expectation", "the size does not fit", etc.).
The color of the image may look different from the actual product depending on the settings of your computer monitor.
* Due to the characteristics of the product, each dyeing process is done by hand, so there may be individual differences such as uneven dyeing.
I'm sorry, but those items are also not eligible for returns.
・Please contact us by email within 14 days after the product arrives.
(We do not accept items that have passed 8 days or more after the item arrives.)
・In the case of a return due to customer's convenience, the customer will be responsible for the return shipping fee. (In addition, our shop will bear the cost if the product is incorrectly shipped or damaged.)
* We cannot accept returns/exchanges of products that have been used or products that have had their tags cut off. Please note.
